Policies

Payment & Policies

Elegant Counterpanes requires an initial deposit on all quilts prior to scheduling your order. Use our secure online system to place your order and make your deposit.    Note: initial deposits are not refundable.  Because each quilt is custom made, the deposit fee is kept to cover materials purchased and time spent on your order even if you cancel.

If you wish, you may print a hard copy order form and mail a check or money order instead of using the online system.  We will contact you once the order is received by mail and is scheduled.  Note, we do hold orders paid by personal check for one week so the check may clear our bank.

Gift Certificates may be redeemed the same way as orders by check.  Please follow the instructions on the gift certificate and enclose a check or money order with the balance of the deposit amount (if any).  We will contact you when we receive your order and it is scheduled.  Note: if you have a Gift Certificate for more than the total of the quilt ordered, we will issue a new Gift Certificate for the balance that can be used towards future purchases.  If, however, you prefer a cash balance refund we will refund up to 20% of the Gift Certificate for cash but not more than $100.  Additional balances will be forfeited. 

Once your deposit and order are received, your order is assigned a date for the quilt to be started and the materials are ordered. When the quilt is completed, you will be sent a final invoice, and the balance of your payment (including shipping costs) will be due.  Texas residents will be charged 8.25% sales tax. Again, deposits are non-refundable if the order is cancelled for any reason. 

Once payment in full has been received, your quilt will be insured and shipped signature required.  You will be notified, by email, of the shipping method and approximate delivery date (based on carrier’s information).  If tracking numbers are available you will receive that information as well. Note that we require a signature upon delivery.

Privacy Policy:   We do not sell our customer list to third parties and we will not solicit orders by phone/mail/email at future times. 

Shipping

Elegant Counterpanes ships either USPS Priority Mail or FedEx .  All orders are insured and require a delivery signature upon receipt.  We ship only within the U.S.  If you purchase more than one item at a time, the order will be shipped when completely filled.  If you wish one item shipped ahead of the other, shipping will apply to each shipment.  While gift wrapping is not available, we will ship gifts to addresses you specify noting that signature will still be required at delivery.