Payment & Policies

Elegant Counterpanes requires an initial deposit on all quilts prior to scheduling your order. Use

our secure online system to place your order and make your deposit.    Note: initial deposits

are not refundable.  Because each quilt is custom made, the deposit fee is kept to cover

materials purchased and time spent on your order even if you cancel.

If you wish, you may print a hard copy order form and mail a check or money order instead of

using the online system.  We will contact you once the order is received by mail and is

scheduled.  Note, we do hold orders paid by personal check for one week so the check may clear

our bank.

Gift Certificates may be redeemed the same way as orders by check.  Please follow the

instructions on the gift certificate and enclose a check or money order with the balance of the

deposit amount (if any).  We will contact you when we receive your order and it is scheduled. 

Note: if you have a Gift Certificate for more than the total of the quilt ordered, we will issue a

new Gift Certificate for the balance that can be used towards future purchases.  If, however, you

prefer a cash balance refund we will refund up to 20% of the Gift Certificate for cash but not

more than $100.  Additional balances will be forfeited.

Once your deposit and order are received, your order is assigned a date for the quilt to be started

and the materials are ordered. When the quilt is completed, you will be sent a final invoice, and

the balance of your payment (including shipping costs) will be due.  Texas residents will be

charged 8.25% sales tax. Again, deposits are non-refundable if the order is cancelled for any

reason.

Once payment in full has been received, your quilt will be insured and shipped signature

required.  You will be notified, by email, of the shipping method and approximate delivery date

(based on carrier’s information).  If tracking numbers are available you will receive that

information as well. Note that we require a signature upon delivery.

Privacy Policy:   We do not sell our customer list to third parties and we will not solicit orders by

phone/mail/email at future times.

Shipping

Elegant Counterpanes ships either USPS Priority Mail or FedEx .  All orders are insured and

require a delivery signature upon receipt.  We ship only within the U.S.  If you purchase more

than one item at a time, the order will be shipped when completely filled.  If you wish one item

shipped ahead of the other, shipping will apply to each shipment.  While gift wrapping is not

available, we will ship gifts to addresses you specify noting that signature will still be required at

delivery.